The choice of the Management company for a business center should be approached as a marriage, which is not out of love, but by calculation, according to ILM. And if the work of the company does not suit you, it does not work to change the situation, the output is obvious - “divorce and maiden name”. Just look for a new “partner” of office life immediately. ILM specialists have compiled a short guide that can be used as a guide to action:
Consequences of patience
By cooperating with the Management company, which poorly performs its duties, you risk spending too much money on repairs, receive penalties and incur indirect losses. The rotation of tenants will increase, which will negatively affect your Cash Flow, and rental rates will fall.
Make a competent technical task
It should reflect your requirements, scope and list of works, fundamentally important points.
Ask to make a commercial offer on the template.
If the form of a commercial offer is uniform, it will be easier for you to compare them, and the comparison itself will be complete.
Pay special attention to the duration of the company's presence in the market and the number of objects under its management.
This is not always the decisive factor for choosing - a young, ambitious Management companies can make a more advantageous offer and work with full efficiency. However, such a company is unlikely to have experience in servicing large buildings.
Portfolio and recommendations
These are intangible assets of the Management company, which are extremely important for the evaluation of the candidate. Careful examination of reviews and recommendations will help you to know the company better. A beautiful website, of course, is not bad, but you need to understand what other customers are thinking about the work of the Management Company, and not the marketers of the company themselves.
Arrange an interview with candidates for the functions of performers
You should take a closer look at the key employees of the Management company, on which the functioning of your business center will depend. If the Management company does not want or can not organize a meeting - this is an occasion to think.
Assess the results of the Management company, regardless of the class of objects that are in its operation
What does it mean? You need to find out if the company can competently manage the building in a limited budget. Tip: visit a class C facility and see how it is serviced, talk to tenants and find out if they are satisfied, do they quickly troubleshoot the problem?
The “father” of advertising, David Ogilvy, said: “Working with amateurs demoralizes professionals.” This expression is excellent for this situation.
Be demanding and let your choice be successful.